Member Support Page
Handling Complaints
Support for Members Facing a Complaint
At the National Council of Integrative Psychotherapists (NCIP), we understand that receiving a complaint can be a distressing experience. We are committed to supporting our members through this process with guidance and resources to help you manage the situation effectively and professionally.
Immediate Steps to Take
- Consult Your Supervisor: We strongly recommend that you speak to your supervisor as soon as possible. They can provide immediate support, and guidance, and help you to understand the implications of the complaint.
- Contact Your Insurer: Reach out to your insurer to inform them of the complaint. Many insurance policies offer access to counselling services which can be invaluable during this time. If you are already working with a therapist, you may continue to seek support from them.
- Utilise Your Support Network: Engaging with your support network can provide emotional and practical assistance. This includes speaking with colleagues, friends, family, and any peer support groups you are part of.
- Familiarise Yourself with the NCIP Complaints Process: It is crucial to understand the NCIP Complaints Process to know what to expect and how to respond appropriately. You can find detailed information about the process here.
Additional Support Resources
- Therapeutic Support: If you are not currently seeing a therapist, consider arranging sessions with a professional counsellor to help manage the emotional impact of the complaint.
- Peer Support Groups: Engaging with peers who understand the challenges of the profession can provide a sense of solidarity and practical advice.
The NCIP Complaints Process
The NCIP Complaints Process is designed to ensure fairness and transparency for all parties involved. Familiarising yourself with the process will help you navigate it more confidently.
Below is the Links to the Complaints Flow Chart and the Complaints Process:
We encourage all our members to maintain professionalism and integrity throughout the process. Remember, receiving a complaint does not imply guilt, and the process is there to ensure a fair resolution for all involved.
Contact Us
If you have any questions or need further assistance, please do not hesitate to contact the NCIP support team at complaints@the-ncip.com or call us at 0300 365 3635.
Your well-being and professional reputation are important to us. We are here to support you through this challenging time.
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